Refund Policy

Overview

At TestersHub, we are committed to providing high-quality app and game testing services to help you meet Google Play’s compliance requirements. However, we understand that circumstances may arise where a refund may be requested. This policy outlines the terms and conditions under which refunds will be issued.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• If the service was not initiated within 7 days of payment due to a fault on our end.
• If you cancel the service before the testing process begins.
• If the service provided does not meet the agreed-upon terms or deliverables, as outlined in our initial communication.

Refund requests made after the testing period has started will generally not be eligible for a refund, as the service will already have been rendered. Exceptions may apply at our discretion in cases of extraordinary circumstances.

Non-Refundable Conditions

Refunds will not be issued under the following conditions:

• If the testing service has already been completed as agreed.
• If the app fails Google Play’s compliance requirements due to issues beyond our testing scope, such as content policy violations or technical errors unrelated to our services.
• If insufficient information or access was provided to initiate the testing process.
• If the delay in service is caused by your failure to respond or provide required inputs.

Refund Process

To request a refund, please follow these steps:

1. Contact us at contact@testershub.com with your order details and the reason for the refund request.
2. Our team will review your request and respond within 5-7 business days.
3. If the refund is approved, the amount will be credited to your original payment method within 10 business days.

Partial Refunds

In some cases, a partial refund may be issued if a portion of the service was completed, but significant deliverables were not met due to unforeseen circumstances. The refund amount will be determined based on the extent of the service already rendered.

Disputes and Resolution

If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting our support team at support@12testersgoogleplay.com. We are committed to resolving disputes amicably and in a timely manner.

Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our terms.